How and when will I know if I am eligible for GST Voucher (GSTV) – Cash and/or GSTV – MediSave? Do I need to sign up for these schemes, or how do I check if I have signed up for these schemes previously? Eligibility for 2024 GSTV – Cash and MediSave will be available at a later date.
For 2023 GSTV – Cash and MediSave, you may login to the e-services to view your eligibility.
If you have signed up and received a previous government benefit (e.g. 2023 GSTV), you do not need to sign up again. You will automatically receive your GSTV – Cash and/or GSTV – Medisave if you are eligible. No further action is required on your part.
If you have not signed up previously, you may log in to the e-services to do so or to check if you have signed up previously. The last day to sign up for the 2023 GST Voucher is 30 April 2024.
How will I receive the GSTV – Cash? To receive your benefits earlier, you may wish to link your NRIC to PayNow with the following local or foreign PayNow-GIRO-participating banks (in alphabetical order): Bank of China, CIMB, Citibank, DBS Bank / POSB, HSBC Bank, ICBC, Maybank, OCBC Bank, RHB Bank, Standard Chartered Bank, Trust Bank and UOB Bank. If the PayNow-NRIC is not linked with any of the participating banks, the payment will either be directly credited to the bank account that was previously used for past payments (if any), or via GovCash.
If you do not have a PayNow-NRIC-linked bank account but have provided your DBS/POSB, OCBC, or UOB bank account number to the Government previously, you will receive your payments via bank transfer. You can check and update your bank account details registered with us by logging in to our e-services with your Singpass.
If you do not have a bank account, the payments will be credited to you via GovCash.
How can I update my mode of payment for GSTV – Cash? / I have already registered for PayNow-NRIC to receive my Government cash benefits. Do I still need to provide my bank account details? No further action is required from you if you have already registered for PayNow-NRIC with the participating banks. You are encouraged to register for PayNow-NRIC with a PayNow-GIRO-participating local or foreign bank in Singapore to receive your GSTV – Cash earlier. Payment will be made by default to your PayNow-NRIC-linked bank account.
If you do not have a PayNow-NRIC-linked bank account, you can update your bank account details by logging in to our e-services with your Singpass. The Government will be validating the bank account details that you have registered. If you have closed your bank account, ceased being a joint account holder, or have provided the wrong bank account details, we will inform you to update your bank account details. You will receive a notification sent to your Singpass app. If you do not have the app, a letter will be sent to your NRIC address. This notification will not be sent via SMS, WhatsApp or any other platforms.
What happens if I have not linked my NRIC to PayNow or resubmitted my bank account details? If you have not linked your NRIC to PayNow or have not provided a valid bank account to the Government, you will receive future Government cash benefits via GovCash. GovCash is a payment mode where you can withdraw your Government benefits in cash from OCBC ATMs.
Citizens who are on GovCash will receive their cash benefits 2-3 weeks later than those who have linked their NRIC to PayNow or have provided a valid bank account.
What is PayNow? PayNow is a secure funds transfer service that allows customers to receive money into their bank account via NRIC/FIN and/or mobile number.
With PayNow, the recipient's bank information will be kept private. The recipient will need to provide their mobile number or NRIC/FIN to the sender to send money. Other PayNow users will not have access to your personal details unless it is provided by you. To receive government benefits via PayNow, you will need to link your NRIC to PayNow. PayNow-Mobile number is not accepted.
How do I link my NRIC to PayNow?
You can register for PayNow-NRIC if you have a bank account with the following participating banks in Singapore:
You may refer to your respective bank's website for specific details on how to link your NRIC to PayNow. If you do not have internet or mobile banking, you can contact your bank directly to register for PayNow-NRIC. PayNow-Mobile number is not accepted for receiving Government benefits.
If you do not have a PayNow-NRIC-linked account, and wish to receive your payment via bank crediting, you may provide your bank account details to us by logging in to our e-services with your Singpass.
My mobile number is already registered to my bank account on PayNow. Can the Government credit the GSTV – Cash to me via PayNow-Mobile instead of via PayNow-NRIC?
We can only credit your GSTV – Cash to you via your PayNow-NRIC-linked bank account. NRIC is an unchanged proxy issued by the Government, compared to mobile numbers which may be easily changed. To ensure that the money is credited to the correct recipient's bank account, only NRIC will be accepted as the proxy for government benefits via PayNow.
Eligible Singaporeans who have linked their NRIC to PayNow with a PayNow-GIRO-participating bank will receive the benefits in this bank account.
What is GovCash? GovCash is a payment mode that allows Singapore citizens to withdraw their Government benefits in cash from over 500 OCBC ATMs located across Singapore, at any time of the day. They are no longer restricted by the bank's operating hours. Singaporeans who need to seek assistance with their GovCash withdrawals can visit the ATMs located within OCBC's branches during operating hours, where OCBC Digital Ambassadors will be present to guide them.
GovCash allows recipients to use the scan-and-pay function and PayNow transfer option through the LifeSG mobile app.
For enquiries related to withdrawal of GSTV – Cash via GovCash, please refer to the GovCash FAQs.
Can I withdraw my GSTV – MediSave? The GSTV – MediSave that is credited to your CPF MediSave Account will form part of your CPF monies and will be subjected to CPF withdrawal rules.
What can my GSTV – MediSave be used for? The GSTV – MediSave, which will be credited to your CPF MediSave Account, can be used to pay for your own or your immediate family members’ hospitalisation expenses, incurred at any of the participating medical institutions under the MediSave Scheme.
MediSave can also be used to pay for day surgeries and approved outpatient treatments listed on the CPF website.
How will I be notified on the GSTV – Cash and/or GSTV – MediSave has been credited to my bank/CPF accounts? You will receive a message in the inbox of your Singpass app after payment has been made. Turn on your notifications for the app so that you will not miss any alerts and messages.
If you do not have the Singpass app, an SMS will be sent to your Singpass-registered mobile number.
E-notification is a faster and more convenient mode of communication to notify eligible Singapore citizens on their GSTV eligibility.
How do I update my mobile number to receive SMS for GSTV? To update your mobile number to receive SMS for GSTV, please log in to your Singpass account at the Singpass website.
How do I download and set up my Singpass app? You can download the Singpass app at the Singpass website.
Do I qualify for the GSTV – Cash and/or GSTV – MediSave if my Assessable Income (AI) is unavailable, but I meet all other criteria? If your Assessable Income (AI) is unavailable, you may contact IRAS at 1800 356 8300 to file your income tax returns.
One of the eligibility criteria for the 2024 GSTV – Cash is that the Income Earned in 2022 (AI for the YA2023) must not exceed $34,000. Why is the AI for YA2023 (instead of YA2024) used? For Singaporeans to receive their 2024 GSTV – Cash by August 2024, we assess the eligibility based on Income Earned in 2022 (AI for YA2023) because this is the latest tax assessment available.
Why is Annual Value (AV) used instead of flat type? AV is currently used as a proxy for wealth and family support. It is a reasonable and best available proxy for the financial resources available to the individual, including from immediate family members who reside with this individual.
Why use both AI and AV to determine the amount of GSTV – Cash one receives? Our social support schemes are means-tested to ensure support is targeted to those with greater needs, and the use of both AI and AV allows us to achieve this objective.
Do I qualify for the GSTV – Cash and/or GSTV –MediSave if the AV of my residence is unavailable, but I meet all other criteria? The AV is based on IRAS’ property tax assessment. If you have not received your property tax notification for 2023, the AV of your residence may not have been available at the point of determining the allotment for the 2024 GSTV.
You may log in to the e-services with your Singpass to update us when the AV of your residence is available.
Will the 2024 increase in Annual Value (AV) impact my eligibility for the schemes? The disbursement of social support schemes will not be affected by the revision of AVs in 2024 as AVs as of 2023 will be used to determine scheme eligibility in 2024. The Government will continue to review our social support schemes to ensure that Singaporeans in need of support receive it.
How much will I get if I stay in a rented property? The GSTV you get in 2024 depends on the AV of your place of residence as stated on your NRIC as at 31 December 2023, regardless of whether you own or rent the property.
If I own several properties, which AV will be used? Those who own more than one property will not be eligible for the GSTV scheme. Such properties may include shophouses, private residential properties or non-residential properties such as commercial or industrial properties.
I own more than one property, but I earn a very low income and am in financial difficulty. Can I get my GSTV? You may log in to the e-services with your Singpass to inform us of your circumstances and appeal for GSTV with the supporting documents.
If you require further assistance, you may approach any Social Service Office (SSO) within your vicinity who may be able to advise you on the available assistance based on your situation, and provide you with the necessary assistance. You may wish to visit the SSO website to locate the nearest SSO to you.
If the beneficiary passes away before the payment of the GSTV – Cash and/or GSTV – MediSave is made, will he/she still qualify? No. The GSTV – Cash and/or GSTV – MediSave is only paid out to Singapore citizens who are alive.
How does the Government protect and use my personal information? Is the Government bound by Personal Data Protection Act (PDPA)? There are strict policies, processes, and safeguards to ensure the proper use and protection of personal data within the Government. While the Personal Data Protection Act (PDPA) does not apply to government agencies, Government's data protection standards are aligned with, if not more stringent than, the requirements of the PDPA. The Government also requires the same high standards in third parties’ handling of Government benefits data to prevent inadvertent disclosure of citizens’ details.
The Government is committed in ensuring that the citizens’ data are protected, while using the data to continuously understand members’ needs to refine and develop better policies and services.
You may refer to our privacy statement for more details.
Why does the Government refer my case to another organisation? The Government is committed to provide the best possible assistance to those in need. To make sure you get the right kind of support, we will look at your situation and assess whether there are other organisation(s) with more appropriate assistance tailored to your needs. If the situation warrants, we will refer your case to our partner organisation(s) that have the right assistance programme(s) and expertise to better assist you. Please inform us explicitly if you do not want us to refer your case to our partner organisation(s).
The Government is committed in ensuring your data is protected. You may refer to our privacy statement for more details.